Returns & Exchanges
At Alwataniah, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. All returned products must be in their original packaging, unused, and in the same condition as when they were received.
Initiate Your Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.
Prepare the Package
Carefully pack the items in their original box with all tags attached and include a printed copy of your return authorization form.
Ship the Item
Affix the pre-paid shipping label provided by our support team and drop off the package at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing